This page applies to Star Prime Video websites, apps, accounts, and features that link here.
Account and profiles
For sign-in, profile, device, or account requests, email us from the address connected to your Star Prime account where possible. Never send a password or one-time code.
Subscription and payment
For a plan, renewal, cancellation, refund, or payment question, include the plan name and payment reference. You can also review the subscription page after signing in.
Playback problems
For a playback problem, include the title, episode if relevant, device, browser or app version, and the visible error message. A screenshot without private account or payment details can help.
Email support
Contact info@starprimevideos.com. We use the information you send to review the request under the Privacy Policy.