This page applies to Star Prime Video websites, apps, accounts, and features that link here.
Contact channel
Email info@starprimevideos.com with the subject “Grievance” and a short description of the problem. We use the same channel for service, account, payment, playback, content, and privacy complaints.
Star Media Network Private Limited D 69, D Block, Sector 2, Noida, Uttar Pradesh 201301, India
Include these details
Share only what is needed to identify and review the issue:
- your Star Prime account email address or phone number;
- the title, plan, transaction, or page involved;
- the date and a short description of what happened;
- screenshots or non-sensitive error details, if they help explain the issue;
- the outcome you are requesting.
How we review a complaint
We review the information you send, check the relevant account or service record, and route the complaint to the team that can respond. We may ask for clarification, but we will not ask for a password, payment-card number, or one-time code.
We handle complaints under the process and timelines required by applicable law. The response may explain what we can change, what information is unavailable, or what further route is available.
Privacy complaints
For a request about personal information, access, correction, deletion, or marketing preferences, use the same email address and write “Privacy request” in the subject. See the Privacy Policy for the information practices that apply.