This page applies to Star Prime Video websites, apps, accounts, and features that link here.
Before you subscribe
Review the plan price, taxes, billing period, renewal setting, and included features before you confirm payment. The checkout screen is the source for the terms attached to that purchase.
Cancel a plan
Sign in and open Account, then Subscription and billing. Follow the cancellation action shown for your plan. If you purchased through another payment platform, use the cancellation controls provided by that platform as well.
A successful cancellation should show the renewal status and the date on which paid access ends. Save the confirmation for your records.
Refund requests
Refund eligibility depends on the plan terms, the payment route, the transaction state, and applicable law. Contact support with your payment reference and a short description of the issue so the request can be reviewed.
Do not include card numbers, passwords, or one-time codes in a refund request.
Access after cancellation
Cancelling a renewal normally leaves access available until the paid period ends. A reversed payment, chargeback, fraud review, or legal requirement can change access earlier where permitted.
Need help?
Email info@starprimevideos.com with the account email or phone number, payment reference, plan name, and the outcome you expected. We will never ask you to send a password or one-time code.