This page applies to Star Prime Video websites, apps, accounts, and features that link here.
Scope of this policy
This policy applies to Star Prime Video websites, mobile applications, account features, playback experiences, and support channels that link to it.
It should be read together with the Terms of Use. If a feature has a separate notice, that notice will explain the information specific to the feature.
Information we use
Depending on how you use Star Prime Video, we may use the following information:
- Account details such as your name, phone number, email address, sign-in information, and communication preferences.
- Profile details such as profile name, avatar choice, viewing preferences, watchlist entries, and profile settings.
- Service activity such as titles viewed, playback progress, searches, likes, downloads, recommendations, and device sessions.
- Subscription and transaction details such as plan, billing status, payment reference, refund, and cancellation information. Payment credentials are handled by the payment provider shown during checkout.
- Device and technical details such as device type, application version, browser, IP address, network information, session identifiers, and diagnostic events.
- Messages and information you choose to send to support, including details about an account, title, payment, or playback problem.
How we receive information
We receive information when you create or use an account, select a profile, watch or save a title, manage a subscription, contact support, or use a device connected to the service.
We may also receive transaction and subscription status from payment providers and technical information from hosting, delivery, security, analytics, and communication providers that help operate the service.
How we use information
We use information to:
- create and secure your account and profiles;
- provide playback, watchlist, recommendations, downloads, notifications, and other requested features;
- process subscriptions, payments, refunds, renewals, and account requests;
- understand service performance, fix errors, prevent misuse, and protect users and the service;
- respond to support requests and send service messages;
- meet legal, accounting, fraud-prevention, and dispute-resolution requirements.
When information is shared
We share the information needed to run the service with providers that support hosting, content delivery, payments, analytics, communications, customer support, security, and fraud prevention.
We may share information when required by law, to respond to a valid legal process, to protect rights and safety, or during a business transfer. We do not describe any provider as a data controller or processor beyond the role confirmed in our agreements.
Cookies and similar technology
Star Prime Video may use essential cookies, local storage, and similar technologies to keep you signed in, remember settings, protect sessions, and understand technical performance.
Where optional analytics or communication preferences are available, we will provide the choices and controls required for that feature and the law that applies to it.
Retention and deletion
We keep information for as long as it is needed to provide the service, maintain account and transaction records, resolve disputes, prevent misuse, and meet legal or accounting requirements. We then delete or anonymise it when the applicable retention need ends.
You can request account help or deletion through the support address below. Some records may need to be retained where the law requires it or where they are needed to establish, exercise, or defend a legal claim.
Your choices and requests
Subject to applicable law, you may ask us to:
- provide access to personal information we hold about you;
- correct information that is inaccurate or incomplete;
- delete information or close your account where deletion is available;
- explain or limit a use that requires your choice;
- provide information in a usable format where the law provides that right;
- stop optional marketing messages. Service messages about security, payments, or your account may still be sent.
Children and profiles
If you are below the age required to use the service under applicable law, use Star Prime Video only with the involvement and permission of a parent or legal guardian. Adults who create profiles for children are responsible for choosing suitable settings and supervising access.
Profile labels and controls do not replace a parent or guardian’s judgment. We will describe any age or parental-control feature according to what is actually available in the product.
Security
We use reasonable technical and organisational measures for the information handled through the service. No online service can promise that every transmission or storage system will be completely secure.
Contact us
For privacy questions, account requests, or deletion requests, email info@starprimevideos.com. Please include enough information for us to find the account without sending a password or one-time code.
Star Media Network Private Limited D 69, D Block, Sector 2, Noida, Uttar Pradesh 201301, India
Changes to this policy
We may update this policy when the service, the law, or our information practices change. We will publish the current version at this address and show a clearer notice when a change needs your attention.